Privacy Policy – Mines Game Pakistan

Mines Game operates the online sports betting and casino platform accessible at minesgame.biz. For the purposes of this Privacy Policy, Mines Game is the data controller — meaning we are the entity that determines the purposes and means by which your personal data is processed.

This Privacy Policy applies to all personal data collected through the Mines Game platform, whether accessed via a desktop browser, a mobile browser or any other means. It applies to registered account holders and to visitors who have not yet created an account.

This document should be read alongside our Terms and Conditions and our Responsible Gaming Policy, all three of which together form the full agreement between you and Mines Game. If you have any questions about this Privacy Policy before or after registering, our support team is available 24/7 at support@minesgame.biz.

Mines Game collects personal data that falls into the following categories:

Mines Game does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data or health data beyond what is strictly necessary for responsible gaming obligations.

Mines Game collects personal data through three main channels:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, place a bet, use a casino game, contact customer support or fill in any form on the Mines Game platform.
• Automatically: When you access and use the platform, our servers and analytics tools automatically log technical and usage data including your IP address, device information, browser type, session timestamps and navigation patterns. This happens through cookies and similar tracking technologies — see Section 8 for full details.
• From third parties: In limited circumstances, Mines Game may receive data about you from third parties, including payment providers (Easypaisa, JazzCash, NayaPay, SadaPay and bank systems) during transaction processing, and identity verification providers used during KYC checks. Data received from third parties is handled with the same standards as data collected directly from you.

Mines Game uses your personal data for the following purposes:

• Account management: To create, maintain and administer your Mines Game account, verify your identity, manage your login credentials and communicate account-related information with you.
• Service delivery: To process your bets, settle winnings, execute deposits and withdrawals in PKR and provide access to all games and features on the Mines Game platform.
• Fraud prevention and security: To detect, prevent and investigate fraudulent transactions, unauthorised account access, money laundering and other illegal or prohibited activity. This includes automated systems that monitor transaction patterns and flag anomalies for human review.
• Age verification and KYC: To verify that you meet the minimum age requirement of 18 years and to comply with know-your-customer obligations that exist to protect users and prevent financial crime.
• Responsible gaming: To monitor your gaming behaviour for indicators of problem gambling and to administer responsible gaming tools including deposit limits, cooling-off periods and self-exclusion — in accordance with our Responsible Gaming Policy.
• Customer support: To respond to your enquiries, complaints and requests, and to maintain a record of your communications with us for quality and training purposes.
• Legal compliance: To comply with anti-money laundering regulations, record-keeping obligations and any lawful requests from competent authorities.
• Platform improvement: To analyse how Pakistani users navigate and use the Mines Game platform so we can improve user experience, fix issues and develop new features.
• Marketing communications: To send you relevant promotions and offers from Mines Game — but only where you have not opted out and only in relation to our own platform services. We do not sell your data to third-party marketers. You can unsubscribe from marketing at any time by contacting support@minesgame.biz.

Mines Game processes your personal data on the following legal bases:

• Contract performance: Processing your account data, transactions and bet history is necessary for Mines Game to fulfil the service contract with you as described in our Terms and Conditions.
• Legitimate interests: Fraud detection, security monitoring, platform analytics and responsible gaming monitoring are conducted on the basis of Mines Game's legitimate interests in operating a secure, fair and sustainable platform. These interests are balanced against your rights and do not override them.
• Legal obligation: Mines Game processes identity and financial data to comply with anti-money laundering, age verification and record-keeping obligations applicable to online gaming platforms.
• Consent: Marketing communications are sent on the basis of your consent, which you can withdraw at any time. Cookie placement beyond strictly necessary cookies also operates on the basis of consent — see Section 8.

Mines Game does not sell your personal data to any third party, ever. We share your data only in the following limited and necessary circumstances:

• Payment processors: When you make a deposit or withdrawal, we share the minimum necessary data with the relevant payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, bank systems or card networks) to execute the transaction. These providers process data only as needed to complete the payment and are subject to their own privacy policies and regulatory requirements.
• Identity verification providers: Where we use a third-party KYC or age verification service to verify your identity, we share the required documents and identity data for that specific purpose. Verification providers are bound by data processing agreements and applicable data protection standards.
• Technology providers: Mines Game uses trusted third-party technology providers for services such as hosting, analytics, security monitoring and customer support infrastructure. These providers access only the data necessary to provide their specific service and are contractually bound to process it solely on Mines Game's instructions.
• Legal requirements: Mines Game will disclose personal data to law enforcement, regulatory bodies or other competent authorities where required by applicable law or in response to a lawful formal request. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of all or part of the Mines Game business, user data may transfer to the acquiring entity as part of that transaction. Users will be notified of any such transfer and of any changes to the privacy policy that result from it.

All financial transactions on Mines Game are processed in Pakistani Rupees (PKR) through local payment providers including Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and Visa/Mastercard. Each payment provider has its own terms, conditions and privacy policy governing how it processes data on its side of the transaction.

From Mines Game's side, payment data handling works as follows:

• Mines Game stores transaction records — the amount, direction (deposit/withdrawal), payment method, timestamp and status — for each transaction in your account history. This data is retained for the period described in Section 9.
• Mines Game does not store full debit/credit card numbers or CVV codes. Card payment data is tokenised by our payment processor and the token is stored rather than the raw card data.
• Easypaisa and JazzCash mobile account numbers are stored to facilitate your withdrawals to the account you registered with us. These are stored securely and used only for transaction processing and fraud prevention purposes.
• Transaction data is used to reconcile your account balance, verify deposits and process withdrawal requests. It is also used in fraud and money laundering monitoring processes.

Where you add a new payment method to your Mines Game account, you confirm that the payment account belongs to you personally. Third-party payment accounts are not permitted on the Mines Game platform.

Mines Game uses cookies and similar web technologies to operate and improve the platform. A cookie is a small text file stored on your device by the browser when you visit a website. Mines Game uses the following types:

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, keep your bet slip active between pages and handle security tokens. These cannot be disabled as they are required for basic functionality.
• Performance cookies: These collect anonymised data about how users navigate the Mines Game platform — which pages are visited most, where errors occur, load times. This data helps us fix problems and improve the experience. These are placed with your consent.
• Functional cookies: These remember your preferences — language settings, display options, previously used payment methods — so you do not have to re-enter them on every visit. These are placed with your consent.
• Analytics cookies: Mines Game uses analytics tools to understand aggregate user behaviour. Data collected through analytics cookies is processed in aggregate and anonymised form where possible. These are placed with your consent.

You can manage your cookie preferences through your browser settings. Blocking strictly necessary cookies will prevent the Mines Game platform from functioning correctly. Blocking other cookie types will not prevent you from using the platform but may reduce the quality of your experience.

Mines Game retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to the following rules:

• Active accounts: Data is retained for the full duration of your Mines Game account's active status.
• Closed accounts: Following account closure, Mines Game retains transaction records, identity verification data and communications for a minimum period to comply with anti-money laundering record-keeping obligations and to defend against any legal claims that may arise.
• Self-excluded accounts: Where you have self-excluded, your account data — including the self-exclusion itself — is retained for the duration of the exclusion and for the post-exclusion compliance period. This is necessary to honour your exclusion and prevent re-registration.
• Marketing data: Where you have opted in to marketing communications, your contact preferences are retained until you withdraw consent. Where you have unsubscribed, a record of your unsubscription is retained to ensure you are not contacted again.
• Anonymised analytics data: Aggregated, anonymised usage statistics may be retained indefinitely as they contain no personally identifiable information.

When the retention period for any category of data expires, Mines Game securely deletes or anonymises that data so it can no longer be linked to you as an individual.

Mines Game implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration or destruction. These measures include:

• Encryption in transit: All data transmitted between your browser or device and Mines Game servers is encrypted using TLS (Transport Layer Security) with 256-bit encryption. This is the padlock icon you see in your browser address bar.
• Encryption at rest: Sensitive data stored on Mines Game servers — including identity documents, financial data and authentication credentials — is encrypted at rest using industry-standard encryption.
• Access controls: Access to personal data within Mines Game is restricted to staff who need it to perform their specific role. We operate on a minimum necessary access principle — nobody sees more of your data than their job requires.
• Password security: Mines Game stores passwords as one-way cryptographic hashes. We never store plain-text passwords and no Mines Game employee can see your actual password. If you forget your password, it must be reset — not retrieved.
• Intrusion detection: Mines Game's infrastructure is monitored continuously for signs of unauthorised access or suspicious activity. Security incidents trigger automated alerts and manual investigation protocols.
• Vendor security: Third-party technology providers with access to any Mines Game data are required to meet security standards consistent with those Mines Game applies to its own systems, documented through contractual data processing agreements.

No online platform can guarantee absolute security against all possible threats. If you become aware of any security issue relating to your Mines Game account — such as a compromised password or suspicious login — please notify us immediately at support@minesgame.biz so we can act promptly to protect your account and data.

As a Mines Game user, you have the following rights over your personal data. To exercise any of these rights, contact us at support@minesgame.biz with your account details and the specific right you wish to exercise. Mines Game will respond within a reasonable timeframe.

Mines Game does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults aged 18 and over. Age verification is performed during the account registration process and at the point of first withdrawal, where required.

If Mines Game becomes aware that it has inadvertently collected personal data from a minor, it will immediately suspend the relevant account, void any account balance and delete all personal data associated with that account. Where the circumstances warrant it, the matter may be referred to relevant authorities.

If you are a parent or guardian and believe that a minor in your care has created a Mines Game account, please contact us immediately at support@minesgame.biz. We treat these reports as urgent and will act on them as quickly as possible.

Mines Game may update this Privacy Policy from time to time to reflect changes to our data practices, legal requirements or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we handle your personal data, Mines Game will notify registered users via the mobile number or email address associated with their account, where possible, with reasonable notice before the changes take effect.

Continued use of the Mines Game platform after a Privacy Policy update has been published constitutes your acceptance of the revised policy. If you do not accept the revised policy, please contact us to discuss your options, including closing your account.

We recommend checking this page periodically, particularly if you receive a notification about a policy update. The current version is always published at minesgame.biz/privacy-policy.

For any questions, concerns or requests relating to this Privacy Policy or to how Mines Game handles your personal data, please contact us using the details below:

• Email: support@minesgame.biz
• Subject line for data requests: "Privacy / Data Rights Request"
• Response commitment: We acknowledge all data-related enquiries within 48 hours and aim to resolve them within 30 days
• Support availability: 24 hours a day, 7 days a week

If you are not satisfied with how Mines Game has handled a privacy-related complaint, you may seek further assistance through applicable legal channels in your jurisdiction. Mines Game is committed to resolving all privacy concerns directly and will work with you in good faith to do so.